Final answer:
To affect a secret shopper score positively, providing quick service and being attentive are essential actions; mentioning promotions can also enhance perceived value. Negative behaviors, such as ignoring requests or displaying indifference, will harm the score.
Step-by-step explanation:
To affect a secret shopper score, one must engage in actions that contribute positively to the customer experience. For example, providing quick service and being attentive to a customer's needs are key factors in achieving a high secret shopper score. Additionally, mentioning promotions and offering discounted items can also enhance the customer's perception of value, thereby potentially improving the score.
Conversely, negative actions such as ignoring customer requests, displaying indifference, delaying product delivery, or showing disinterest can have a detrimental effect on a secret shopper score. It's crucial for employees to understand that their behavior and service can directly influence these assessments.