Final answer:
To effectively handle conflict situations with teams, it is important to choose words carefully, stay calm, avoid suggesting right or wrong, ask open-ended questions, restate what was heard, focus on problem-solving, and seek help if needed.
Step-by-step explanation:
When dealing with conflict situations in teams, it is important to approach the situation carefully and respectfully. Some strategies to consider include:
- Choose your words carefully to avoid inflaming the situation
- Stay calm and listen to the other side of the story
- Avoid suggesting right or wrong and remain open
- Ask open-ended questions to understand the other person's position
- Restate what you heard to avoid misunderstandings
- Focus on problem-solving instead of blaming
- If the conflict remains unresolved, consider seeking help from a supervisor or HR department