Question

What will happen if a call routes to an open red target or a red choose in a Dial Plan?

A) The call will be automatically forwarded to voicemail.
B) The call will be directed to an available agent or destination.
C) The call will be terminated and an error message will be played.
D) The call will be placed on hold until an agent becomes available.

Answer 1

When a call routes to an open red target or a red choose in a Dial Plan, it is terminated and an error message is played, indicating a misconfiguration or error in the dial plan.

Step-by-step explanation:

If a call routes to an open red target or a red choose in a Dial Plan, the answer is C) The call will be terminated and an error message will be played. This occurs because a red target or a red choose often indicates an error or misconfiguration in the Dial Plan, leading to a dead-end for the call. Rather than being routed to a voicemail, an agent, or being placed on hold, the call is terminated to prevent further confusion or system issues.