Final answer:
Queue prioritization enables prioritization of calls in different queues based on various criteria.
Step-by-step explanation:
The feature that enables you to prioritize inbound calls in different queues is Queue prioritization. Queue prioritization allows you to assign different priorities to incoming calls based on various criteria, such as the importance of the call or the customer's status. This feature helps ensure that high-priority calls are handled first, improving customer satisfaction and response times. For example, a company may prioritize calls from VIP customers or calls related to urgent issues to be directed to the top of the queue for immediate attention. Queue prioritization also allows for better resource allocation and optimization within a call center or customer service environment.