Final answer:
The three states for a guest relations case are A. Pending, B. Follow-up, and C. Completed, which represent various stages of case handling from initiation to closure.
Step-by-step explanation:
The three states that a guest relations case can be in are: A) Pending, B) Follow-up, and C) Completed. A case in the Pending state is waiting for action or a decision to be made. When a case is in the Follow-up stage, it means further information or action is needed, often involving additional communication with the guest. Once all actions have been taken and the matter is considered closed, the case is marked as Completed. While other options such as Resolved, In Process, and Discontinued may sound relevant, they are not typically considered standard states for guest relations cases in the context provided.
The 3 states that a guest relations case can be in are Pending, Follow-up, and Completed.
A case is considered Pending when it is initially received and has not been assigned to a team member yet. Follow-up refers to a case that requires further action or investigation before it can be completed. Once all necessary actions have been taken, the case is marked as Completed.