Final answer:
Manager Assist Forms are typically used in organizations to update and track customer service issues, which would include guest relations cases. It's true that these forms help maintain organization and efficiency in handling such cases, but the specifics can vary by company.
Step-by-step explanation:
The answer to whether you can use Manager Assist Forms to update existing guest relations cases depends on the specific procedures and tools used by an organization. Generally, it is true that management tools, such as Manager Assist Forms, are designed to help update and track customer service issues, including guest relations cases. These forms usually allow managers and customer service representatives to record details about the case, track the progress of its resolution, and communicate any updates to relevant parties. Although every company's system might differ, the purpose of such forms is to maintain organized and efficient handling of guest relations cases.
For example, a customer relationship management (CRM) system may be used to manage and update guest relations cases. This type of system allows for the tracking and updating of customer interactions and issues, providing a centralized database for managing customer relationships.