Final answer:
Alerting the guest relations about an incident in the restaurant is best done by calling your supervisor. The supervisor can handle the issue directly or inform the guest relations team. This ensures swift and proper communication, similar to how I managed customer line-up complaints at Gavi's Fast Food Restaurant.
Step-by-step explanation:
When alerting the guest relations team about an incident in the restaurant that may lead to a call from the guest, the best option would typically be B) Call your supervisor.
This allows for immediate communication and ensures that the supervisor can take appropriate action or escalate the issue to the guest relations team if necessary. In my personal experience at Gavi's Fast Food Restaurant, when I encountered an issue with customer complaints about the payment line-up system, I took swift action to rectify the situation. As the lunch-hour manager, I undertook the TASK of resolving customer complaints promptly to maintain our commitment to fair, fast, and friendly service.
I listened to the feedback from customers and consulted with customer service clerks for ACTIONS. We implemented floor markings to guide customers to the correct lines, thereby eliminating the confusion. The RESULTS were significant: customer complaints decreased, the stress levels of our clerks were reduced, and our restaurant served a higher number of customers more efficiently.