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What is the Manager Assist Form on krowD used for?

A) Recoveries made by the management team.
B) Recoveries made by guest relations.
C) Superb Recovery logs.
D) Re-ordering Loyalty Cards.

User Tomzx
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1 Answer

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Final answer:

The Manager Assist Form on krowD is used for documenting recoveries made by the management team, serving as a record for service recoveries and managerial exceptions to enhance guest satisfaction and maintain accountability.

Step-by-step explanation:

The Manager Assist Form on the krowD platform is used for recoveries made by the management team. It serves as a way for managers to document and track any service recoveries or exceptions they make in the interest of guest satisfaction. This can include meal comps, discount applications, or any other managerial actions taken to address guest concerns or issues directly.

By maintaining a record of these incidents, the management team can analyze patterns and determine if any changes in policy or training are needed to improve guest experience. It's also a helpful tool for accountability and documenting the rationale behind certain decisions. Thus, the correct answer is option A: Recoveries made by the management team.

User Atikur Rahman
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