Question

A team member looks fine on POS Job in PeopleSoft, but is not in DASH. What should I do?

A) Call the Total Rewards Service Center.
B) Log a My Service Desk Request.
C) Double check POS job to be sure the effective dates on the job code are not future dated; If not make a change to the POS Name and save record.
D) Send the team member home.

Answer 1

If a team member is correctly in PeopleSoft but not in DASH, double check the POS job dates, make a small change to the POS Name and save it, or log a My Service Desk Request if the issue persists.

Step-by-step explanation:

When a team member appears correctly on the POS Job in PeopleSoft but is not showing up in DASH, the recommended approach is to first double check the POS job to ensure that the effective dates on the job code are not future dated. This step is crucial because if the effective dates are in the future, the individual may not appear in the current DASH data. If the dates are correct and there is no change, the next step would be to make a minor change to the POS Name and save the record to trigger a system update. If these steps do not resolve the issue, it may be necessary to log a My Service Desk Request for technical support. It would not be appropriate to call the Total Rewards Service Center for this issue, nor is it the correct action to send the team member home, as the issue is technical rather than performance-related.