Question

Which of the following features are available with Salesforce Knowledge that are not available with Solutions?

Option 1: Chatter Feed collaboration
Option 2: Article types and data categories
Option 3: Article versioning
Option 4: Multi-language support

Answer 1

Salesforce Knowledge offers Chatter Feed collaboration, article types and data categories, and multi-language support, which are not available with Solutions.

Step-by-step explanation:

The features available with Salesforce Knowledge that are not available with Solutions include:

1. Chatter Feed collaboration: Salesforce Knowledge allows users to collaborate and discuss articles using Chatter, an internal communication tool, whereas Solutions do not have this feature.
2. Article types and data categories: Salesforce Knowledge allows users to create different article types and organize them using data categories, which Solutions do not offer.
3. Multi-language support: Salesforce Knowledge supports multiple languages, allowing articles to be translated and accessed by users in different languages, while Solutions do not have this capability.