Question

When a guest asks you where the restroom is, what would you do?

A) Politely provide directions to the restroom
B) Ignore the question and continue with your duties
C) Ask them why they need to know
D) Suggest they ask another staff member

Answer 1

The best response when a guest asks for the restroom is to politely provide directions, reflecting good customer service practices.

Step-by-step explanation:

When a guest asks where the restroom is, the appropriate and professional response would be option A: Politely provide directions to the restroom. It is important to always maintain a courteous and helpful attitude when interacting with guests. Ignoring the question, asking for personal details about their request, or deferring to another staff member would not be considered appropriate customer service behavior. The best response when a guest asks for the restroom is to politely provide directions, reflecting good customer service practices.