Final answer:
When a guest walks into a restaurant while you are on the phone with another guest, you can politely excuse yourself from the call and address the new guest. Alternatively, you can ask the new guest to wait a moment while you finish up the current call. Prioritizing guest needs and handling the situation professionally is crucial.
Step-by-step explanation:
When a guest walks into a restaurant while you are on the phone with another guest, it is important to handle the situation professionally and efficiently. One approach is to politely excuse yourself from the call and address the new guest who has arrived. Let them know that you will be with them shortly, and assist them as soon as you are able to end the call with the current guest.
Another option is to ask the new guest to wait just a moment while you finish up with the current call. This shows that you acknowledge their presence and that you will attend to them immediately. However, it is crucial to keep the wait time as short as possible to ensure good customer service.
Overall, it is essential to prioritize the needs of the guests in the restaurant and handle the situation with professionalism and efficiency. Communication and time management skills are key in managing such situations effectively.