Final answer:
In a professional setting such as a salon or spa, it is advised against checking phones or social media on the floor to maintain a high level of client service and professionalism. Constant use of devices can negatively impact one's focus and quality of interpersonal interactions, which is vital in a service industry.
Step-by-step explanation:
Checking your phone, texts, or social media while working on the salon/spa floor may not be considered professional behavior. In any service industry, giving your clients undivided attention is crucial for maintaining professionalism and ensuring a positive customer experience. It has been suggested through various studies, such as Smith (2012), that constant device usage can have negative impacts on one's ability to focus on single tasks and provide undivided attention to others.
This is not just a simple preference but is also supported by the finding that device-induced distractions can negatively impact productivity and the quality of interpersonal interactions. While personal electronic devices have made it easier to stay in touch and may have increased productivity in certain areas, they can also make it harder to separate work from personal time and to maintain face-to-face relationships. Therefore, it is recommended that while on the job, especially in a customer-facing role like at a salon or spa, one should refrain from frequent checks of their phone or social media accounts to ensure the delivery of attentive, high-quality service.
Furthermore, this aligns with behaviors recommended for students in academic settings, where avoiding screens during activities such as classes can significantly improve outcomes, according to studies mentioned in Boyd (2014). Translating this discipline into a professional setting would likely yield similar positive results, strengthening client relationships and enhancing service quality.