Question

What does the acronym READ stand for with regards to customer service?

A. Rapid Engagement and Delight
B. Real-time Efficient Assistance and Direction
C. Responsive, Empathetic, Accessible, and Diligent
D. Reliable Evaluation and Adjustment of Duties

Answer 1

The acronym READ stands for Responsive, Empathetic, Accessible, and Diligent in customer service.

Step-by-step explanation:

The correct answer is C. Responsive, Empathetic, Accessible, and Diligent. The acronym READ stands for these four qualities when it comes to customer service. Let's break it down:

• Responsive: This means being prompt and quick to respond to customer inquiries or concerns.
• Empathetic: This involves understanding and relating to the customer's feelings and experiences.
• Accessible: It means being easy to reach and available to assist customers whenever they need help.
• Diligent: This refers to being diligent and thorough in resolving customer issues and providing quality service.

By embodying these qualities, businesses can establish stronger relationships with their customers and enhance their overall satisfaction.