Final answer:
The best way to head off a problem situation with a guest is to listen to their concerns and address them promptly, focusing on problem-solving instead of blaming. It is important to choose words carefully, stay calm, and show respect. Seeking help from a supervisor or HR department is an option if the conflict cannot be resolved. The correct option is c) Listen to their concerns and address them promptly.
Step-by-step explanation:
The best way to head off a problem situation with a guest is to listen to their concerns and address them promptly. It is important to choose words carefully so as not to inflame the situation and to stay calm while listening to the other side of the story. Instead of suggesting that you're right and the other person is wrong, remain open and respectful.
Try asking open-ended questions to learn more about the other person's position and restate what you heard them say to let them know you were listening. By focusing on solving the problem, not blaming the other person, and seeking help from a supervisor or HR department if needed, you can effectively handle a problem situation with a guest.
The best way to head off a problem situation with a guest is to listen to their concerns and address them promptly. To handle the situation effectively, it's essential to choose your words carefully to avoid escalating the issue.
Stay as calm as possible and make an effort to understand the guest's perspective by asking open-ended questions. It's crucial to avoid suggesting that you're right and the other person is wrong, and instead focus on being open and respectful.
The correct option is c) Listen to their concerns and address them promptly.