Question

How is the Working Outside Shift Considered Exception configured?

a) By agents themselves.
b) By supervisors or administrators.
c) Automatically based on location.
d) It cannot be configured.

Answer 1

The Working Outside Shift Considered Exception can be configured by supervisors or administrators, allowing them to set specific rules and criteria for agents who need to work outside of their regular shift.

Step-by-step explanation:

The Working Outside Shift Considered Exception can be configured by supervisors or administrators.

This configuration allows the supervisors or administrators to set specific rules and criteria for agents who need to work outside of their regular shift. The configuration can include factors such as the maximum number of exceptions allowed per agent, the time frame within which the exceptions can be made, and the approval process for the exceptions.

For example, a supervisor might configure the system to allow agents to work outside of their shift only if they have a valid reason, such as a family emergency or a doctor's appointment.