Final answer:
Genesys Cloud adherence exceptions are calculated by comparing agents' scheduled work hours to actual work hours to ensure efficient workforce management.
Step-by-step explanation:
This means that the calculation is done by closely monitoring when an agent is supposed to be working according to their schedule and comparing that to their actual log-in and log-off times, as well as their activities during their shift. Adherence tracking enables organizations to ensure that their agents are adhering to their assigned schedules, thus efficiently managing workforce and maintaining service levels.