Final answer:
Genesys Cloud places each time-off request in the state of Pending until the manager approves or denies the request.
Step-by-step explanation:
Genesys Cloud likely provides analytics and reporting tools to help organizations gain insights into customer interactions, agent performance, and overall contact center efficiency. Data-driven insights can inform decision-making and optimization efforts.
Based on the information provided, the state in which Genesys Cloud places each time-off request until the manager approves or denies the request is typically referred to as "Pending." Therefore, the correct answer is: c) Pending.