Final answer:
Genesys Cloud uses a real-time tracking system to measure schedule adherence, providing automated and precise monitoring of agent activities in comparison to their scheduled tasks.
Step-by-step explanation:
Genesys Cloud measures schedule adherence primarily through b) a real-time tracking system. This sophisticated platform monitors agent activities and compares them to their scheduled tasks in real-time.
Variances from the schedule, such as starting work late, extended breaks, or ending a shift early, are automatically detected by the system. Therefore, organizations using Genesys Cloud can accurately assess adherence and productivity levels without relying on manual reporting or supervisor observations.