Question

What charts are included in the real-time adherence page?

a) Adherence vs. Productivity
b) Agent Performance vs. Time Off
c) Schedule vs. Actual Work
d) Adherence vs. Exception Count

Answer 1

The real-time adherence page includes several charts such as Adherence vs. Productivity, Schedule vs. Actual Work, and Adherence vs. Exception Count.

Step-by-step explanation:

Charts included in the real-time adherence page:

• Adherence vs. Productivity: This chart compares how well agents are adhering to their schedules with their actual productivity.
• Schedule vs. Actual Work: This chart shows the planned schedule versus the actual time agents spend working.
• Adherence vs. Exception Count: This chart displays the adherence of agents compared to the number of exceptions.