Final answer:
Genesys Cloud indeed has a validation process to check for issues or errors in work plans, ensuring that the work plan is optimized and complies with established rules (c).
Step-by-step explanation:
The question is whether Genesys Cloud can check for issues or errors in work plans. The correct answer is c) Yes, it has a validation process. Genesys Cloud provides a suite of cloud-based services for contact center management, and one of its features is the ability to validate work plans.
This validation process checks for potential scheduling conflicts, ensures shifts and activities are properly assigned and that the work plan adheres to defined rules and constraints. This feature is valuable in ensuring that the work plan is error-free and efficient before it is finalized and implemented.