Final answer:
The statement suggests replacing 'sorry' with expressions of gratitude to acknowledge someone's patience rather than focusing on one's own tardiness.
Step-by-step explanation:
The statement recommends replacing "sorry" with gratitude.
Instead of apologizing for being late, which is often the default reaction, the suggestion is to express thanks to the individual who has been waiting.
This shifts the approach from one of negativity surrounding the mistake of tardiness to one that acknowledges and appreciates the patience of the person affected by the late arrival.