Question

Which is not a goal of the Greeting?

a. Create a positive first impression
b. Greet the customer promptly
c. Qualify the customer
d. Build rapport
e. Find something to genuinely like about the customer

Answer 1

The goal of the Greeting is to create a positive first impression, greet the customer promptly, qualify the customer, build rapport, and find something to genuinely like about the customer. The answer is option C.

Step-by-step explanation:

The goal of the Greeting is to create a positive first impression, greet the customer promptly, qualify the customer, build rapport, and find something to genuinely like about the customer. Therefore, the correct answer is to Qualify the customer.

Qualifying the customer typically involves assessing their needs and determining if your product or service is a good fit for them. While this is an important aspect of the overall interaction, it may not be the primary goal of the initial greeting, which is more focused on creating a positive first impression, greeting promptly, building rapport, and finding common ground.