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___________ are a type of trial close and are used to get a favorable or "Yes" response.

a. Soft closes
b. Hard closes
c. Delayed closes
d. Indirect closes

1 Answer

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Final answer:

Soft closes are a type of trial close aimed at eliciting a favorable response by assuming the customer is ready to proceed towards purchase, asking questions that suggest a sale without direct pressure.

Step-by-step explanation:

Soft closes are a type of trial close used in sales and marketing to get a favorable or "Yes" response from a potential customer. This technique involves asking questions or suggesting actions that assume the customer is ready to proceed towards a purchase. It is a way to gauge the customer's level of interest and commitment without putting too much pressure on them. For example, a salesperson might ask, "Would you prefer it delivered this Thursday or next Monday?" which implies that the customer has already decided to buy. This is in contrast to a hard close, which is a more direct and often less flexible approach designed to make the customer make a decision on the spot.

User Andrzej Bobak
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