Question

Both of these can be used to troubleshoot ActiveSync and mobile device Exchange issues.

a) Network diagnostics and Wi-Fi analysis
b) Outlook email filters and spam settings
c) Office 365 subscription renewal
d) Office 365 admin password reset

Answer 1

Network diagnostics and Wi-Fi analysis are crucial tools for troubleshooting ActiveSync and Exchange issues on mobile devices. They help identify connectivity and communication problems, unlike Outlook email filters, spam settings, or Office 365 administrative tasks.

Step-by-step explanation:

Both network diagnostics and Wi-Fi analysis can be used to troubleshoot ActiveSync and mobile device Exchange issues. When dealing with such problems, IT professionals often use these tools to assess the connectivity and communication between mobile devices and Exchange servers.

Network diagnostics can help identify problems in the network path, such as DNS issues, IP configuration problems, and connectivity blockages. Wi-Fi analysis is essential for ensuring that a mobile device has a stable and strong Wi-Fi signal, which is crucial for ActiveSync to function properly.

Correcting issues at the network level can lead to resolutions for common ActiveSync problems such as failure to connect, sync errors, or delays in data transmission.

By contrast, troubleshooting via Outlook email filters and spam settings or Office 365 subscription renewal and admin password reset does not typically address the underlying connectivity issues related to ActiveSync and Exchange server communication.