Question

Sandra has been working at the Sunshine swimming pool as a lifeguard for the last six months. She has recently been given a promotion. Sandra is now in charge of the running of the pool, including organising staff rosters, keeping the membership database up to date, all book-keeping including keeping track of all outgoing and incoming financials as well as all marketing and sales. Sandra is not experienced in many of these areas and is finding that the demands of the tasks are too difficult. She has recently been absent from work on a regular basis and is complaining of feeling stressed. Explain a support and resolution strategy that could be implemented to assist Sandra.

Answer 1

Sandra can be supported through professional development training, task delegation, additional staffing, mental health support, and regular managerial communication to handle her new complex duties and reduce stress.

Step-by-step explanation:

To assist Sandra, who is feeling stressed due to her new duties at the Sunshine swimming pool, a support and resolution strategy should be implemented. This strategy could involve a combination of professional development training for skills she lacks, the delegation of some duties to experienced staff, and the hiring of additional help, especially in specialized areas such as book-keeping and marketing. It's important to acknowledge that effective resolution often requires a multifaceted approach that addresses skill gaps, workload management, and emotional support.

For instance, bringing in temporary assistance or a mentor can provide Sandra the immediate relief she needs while she develops her expertise in these areas. Mental health support is also critical. Providing access to a counselor or establishing regular check-ins with a superior to discuss workload and stress could greatly benefit Sandra's situation. These would help to prevent future absences and improve overall job satisfaction.