Final answer:
The issue with unbilled charges not appearing could be due to expenses not being marked as billable, sub-customers configured to 'bill with parent', incorrect dates on recorded expenses, or if expenses were entered as Bills and Checks instead of expense transactions.
Step-by-step explanation:
The question pertains to why a company's expenses aren't showing up as unbilled charges when attempting to create an invoice for sub-customers in an accounting software system. The possible reasons could be:
- The expenses have not been marked as billable: If the expenses were not marked as billable, they would not show up as unbilled charges when invoicing.
- The sub-customers have been set up as bill with parent: In some accounting systems, sub-customers must be set up correctly to ensure expenses are billed to the right party.
- An incorrect date has been entered on the expenses: If the expenses were recorded with a date that falls outside the invoicing period, they would not appear.
- The expenses have been entered as Bills and Checks instead of expense transactions: Depending on the system, this might prevent them from being processed as unbilled charges.
To resolve this issue, one should check the expense entries for these potential misconfigurations or errors.