Question

Bad News – Claim Reusal Eight months ago, your Red River Valley Kennels established its website displaying its facilities and inventory and offering its American Kennel Club (AKC) registered Doberman pinscher puppies for sale at $ 900 each. You were delighted when almost immediately your first sale took place. The order was Ms. Alicia Baumgardner of Modesto, CA, who wanted two. You shipped them by air and assumed that all was well. Today you received an email message from the lady telling you that "the dogs were not healthy from the beginning, one died yesterday, and the other is also sick and may have to be put to sleep. I must ask you to refund the purchase price. I should ask you to pay the veterinarian bills ($ 540), but I will forget about that." You cannot accept the blame. You sent Ms. Baumgardener two healthy pups. They had been given all the required injections and were carefully inspected prior to shipment by your veterinarian, Wilfred Capaccio. You have his signed statement supporting the dogs’ health. Why did not Ms. Baumgardener report any health problems before now? You do not believe her story. You do not think you are responsible for what happened. After all, a lot can happen in eight months. Now you will write Ms. Baungardener a letter refusing her request. You will be courteous but firm and will try to explain your position, although you suspect she already understands.

Answer 1

The refusal letter to the customer should be courteous but firm, denying responsibility for the ill health of the puppies after eight months of the original transaction, supported by a veterinarian's statement.

Step-by-step explanation:

You are faced with the task of writing a refusal letter to a customer, Ms. Alicia Baumgardner, who claims that the Doberman pinscher puppies she purchased from Red River Valley Kennels were not healthy upon arrival, resulting in one's death and the other being seriously ill. As the seller, you have evidence from Dr. Wilfred Capaccio, reinforcing that the puppies were healthy when they left your care. Therefore, you must communicate your decision to not refund the purchase price or veterinarian bills, detailing that the puppies were in excellent health at the time of sale and gently suggesting that the customer's management plays a role in the current health issues, given the time that has elapsed.