Reservations Agent
1. Handles Room Reservations
2. Handles Queries about the Types of Rooms Available
3. Handles Wake-Up Calls
4. Handles Queries about Facilities
Telephone Operator
1. Handles the Telephone Exchange
2. Redirects Calls to the Correct Departments
3. Handles Queries About Facilities
4. Handles Queries About Types of Rooms Available
Reservation Agent - A professional who manages room bookings, provides information on availability, rates, and facilities, and ensures a smooth reservation process for hotels or similar establishments.
Telephone Operator - A specialist in managing telephone systems, routing calls to appropriate departments, providing general information, and ensuring effective communication within an organization or business.
Full Question:
Although part of your question is missing, you might be referring to this full question:
Differentiate between the roles of a reservations agent and a telephone operator.
- handles the telephone exchange
- handles room reservations
- redirects calls to the correct departments
- handles queries about the types of rooms available
- handles wake-up calls
- handles queries about facilities