a) The effective rate (APY) is 21.55%.
b) Jennifer's balance (future value of the deposit) after a year is $65,637.34.
The future value can be determined using an online finance calculator that compounds the interest for a period.
The formula for calculating APY is:

Where r = period rate and n = number of compounding periods.

=

= 1.2155 - 1
= 0.2155
= 21.55% (0.2155 x 100)
b) Jennifer's balance after 1 year:
N (# of periods) = 4 quarters (1 year x 4)
I/Y (Interest per year) = 20%
PV (Present Value) = $54,000
PMT (Periodic Payment) = $0
Results:
FV (Future Value) = $65,637.34
Total Interest = $11,637.34