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In Shell, we want to know how you build relationships and work with a variety of people. Tell me about a time when you had to work with a person who had a different opinion than you.

How did you manage the conversation?

1 Answer

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Final answer:

When working with someone with a differing opinion, engage in bridge-building conversations, manage the discussion with care, and use effective negotiation and reflective communication to maintain positive relationships and collaborative work environments.

Step-by-step explanation:

When faced with the scenario of working with someone who holds a different opinion, it is important to manage the conversation carefully to maintain a positive working relationship. A focus on bridge-building conversations involves turn-taking in speaking and listening, openly expressing feelings and thoughts, and actively engaging with the other person's perspective by questioning, rephrasing, and affirming what has been heard to facilitate mutual understanding. It is also critical to approach these conversations with the right questions, as they can heavily influence the tone and outcome of the interaction.

Repairing relationships and fostering an environment of learning from one another can be achieved through productive conversation after a conflict. Additionally, taking into account a person's larger context, including their personality and responsibilities, can tailor how one communicates and collaborates, paving the way for a more effective working relationship.

Effective negotiation and transparent communication are essential in building credible relationships and advancing collaborative projects. Considering various factors such as generational differences and other diversity in opinions, using interpersonal skills to build trust, and actively reflecting to raise all voices equally are key components that contribute to a harmonious and successful team environment.

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