Question

Which of the following would be an effective use of i-statements in a conflict?

a. to vent anger about an action, situation, person, or other factor in a conflict
b. to propose a favored solution to an interest-based conflict
c. to blame the problem on an outside person who has influence on the situation
d. to focus attention on solving the problem rather than personal criticism

Answer 1

An effective use of i-statements in a conflict is to focus attention on solving the problem rather than personal criticism.

Step-by-step explanation:

An effective use of i-statements in a conflict would be option d., to focus attention on solving the problem rather than personal criticism.

When using i-statements, it is important to choose your words carefully so as not to inflame the situation. You should stay as calm as possible and listen to the other side of the story. Instead of suggesting that you're right and the other person is wrong, remain open and respectful. Try asking open-ended questions to learn more about the other person's position, rather than stating your case. Restate what you heard the person say to let them know you were listening and to avoid misunderstandings. Focusing on solving the problem rather than blaming the other person can help in resolving conflicts effectively.

If the conflict cannot be resolved, it may be necessary to escalate the issue to a supervisor or HR department.