Question

A user's bluetooth keyboard is no longer working after a year. what steps will fix this problem?

A) Replace the batteries in the keyboard.
B) Check if the keyboard is properly paired with the device.
C) Update the Bluetooth drivers on the user's device.
D) Submerge the keyboard in water to clean it thoroughly.
E) Restart the user's device and the Bluetooth keyboard.

Answer 1

To fix a non-working Bluetooth keyboard, replace the batteries, ensure it's properly paired, update Bluetooth drivers, and restart the device and keyboard. Do not submerge the keyboard in water.

Step-by-step explanation:

To resolve an issue with a Bluetooth keyboard that is no longer working after a year, you should first:

1. Replace the batteries in the keyboard as they may have run out of charge.
2. Check if the keyboard is properly paired with the device, as it may have been disconnected.
3. Update the Bluetooth drivers on the user's device to ensure that any software issues are rectified.
4. Restart the user's device and the Bluetooth keyboard to refresh the connections.

Do not attempt to submerge the keyboard in water as this can further damage the keyboard and is not a recommended troubleshooting step.