Final answer:
The statement emphasizes the need to stay focused on topic and address relevant issues during team discussions in a service desk setting, ensuring efficient teamwork and clear communication.
Step-by-step explanation:
When participating in a team discussion, particularly in a service desk setting, the focus should be on maintaining attention on the relevant issues surrounding the teamwork, rather than on individual accomplishments or unrelated subjects. The statement 'It is better to keep to the issues of the discussion.Chapter 8 teams and team players in a service desk setting' is emphasizing the value of b) Staying on topic and addressing relevant issues. In a collaborative environment, effective negotiation skills, clear communication, and the ability to manage disputes are paramount.
These aspects are critical for advancing team projects and ensuring that all team members are working towards common goals in a transparent and efficient manner. It is important not to veer off the agenda because doing so can lead to misunderstandings, reduced productivity, and potential conflicts. Ensuring that communication is open and transparent, as mentioned in the reference information, is crucial, but it must also be targeted to the objectives at hand.