Question

A hotel is structured so that there is a general manager overseeing departments such as sales and marketing, human resources, and hotel operations/rooms. This organizational structure is an example of:

a) Matrix structure
b) Functional structure
c) Divisional structure
d) Network structure

Answer 1

The hotel's organizational structure with a general manager overseeing functional departments is an example of a functional structure (option b). This structure is characterized by specialization and clear hierarchical relationships, despite some modern businesses moving towards flatter structures.

Step-by-step explanation:

The hotel's organizational structure where a general manager oversees departments such as sales and marketing, human resources, and hotel operations or rooms is an example of a functional structure. In a functional structure, an organization is divided into departments or teams based on their functions, such as marketing, finance, human resources, and operations, allowing for a high level of specialization within each department.

Modern businesses typically divide tasks among various job classifications to improve efficiency and effectiveness. This division can range from simple structures in small businesses like restaurants to complex systems in large manufacturing factories or healthcare facilities. In contrast to a team-based or flat structure, where there might be more collaboration across different departments or levels, a functional structure tends to have more clearly defined roles and hierarchical relationships.

It's important to note that while some organizations are transitioning towards flat or team-based structures to foster teamwork and collaboration, many still operate under traditional functional structures, which focus on jobs and departments specializing in particular aspects of the business.