You are about to enter a patient's room when you hear her complaining to a guest that, for the third day in a row, she has been delivered the wrong dinner. She needs a low-sodium meal, she says, but they keep bringing her a regular meal, and it takes an hour to correct the error. In the meantime, she waits, hungry.
Select the next step that you think would provide the best customer service.
Do nothing. Patients’ meals aren’t your responsibility.
Ask another staff member about the mixup, and offer to do what you can to help straighten out the problem.
Bring the patient a sleeve of crackers later that day to occupy her while she waits for her dinner.
Tell the patient that the food at the facility is so bad, she’s not missing anything.