Question

The crew of a train which is stalled should make every effort to obtain information about the cause of the delay and should announce to passengers the cause and probable duration. The most important reason for making such announcement is to ________.

1) Ensure transparency and maintain trust with passengers
2) Pass the time and keep passengers entertained
3) Shift the blame for the delay onto someone else
4) Avoid any legal consequences

Answer 1

A train crew should inform passengers about delays to ensure transparency and maintain trust. This shows respect for passenger's time and instills trust in the services provided.

Step-by-step explanation:

The most important reason for a train crew to announce the cause and probable duration of a stall to passengers is to ensure transparency and maintain trust with passengers. When dealing with unexpected delays or issues, providing clear and accurate information to the affected individuals can help manage their expectations and reduce frustration. Such communication also helps to build trust between the service provider and its customers, as it demonstrates a commitment to keeping passengers informed and shows respect for their time and plans.