Final answer:
The correct answer is therapeutic communication.
Step-by-step explanation:
The correct answer to the question is 1) therapeutic communication. Therapeutic communication refers to the skillful and respectful communication techniques used by healthcare professionals, including EMTs, to build a positive relationship with patients. It involves active listening, empathy, clear and concise language, and nonverbal cues. For example, an EMT might use therapeutic communication by asking open-ended questions, offering reassurance, and demonstrating understanding and support.