Question

When answering a telephone for a healthcare practice, which of the following practices helps create a positive impression on the caller?

1) Speaking clearly and professionally
2) Using appropriate greetings and salutations
3) Listening actively and attentively
4) Providing accurate and helpful information
5) All of the above

Answer 1

Speaking clearly and professionally, using appropriate greetings and salutations, listening actively and attentively, and providing accurate and helpful information are practices that help create a positive impression on the caller when answering a telephone for a healthcare practice.

Step-by-step explanation:

When answering a telephone for a healthcare practice, there are several practices that can help create a positive impression on the caller. These include:

1. Speaking clearly and professionally: Using clear and articulate language, as well as using proper tone and volume, can help convey professionalism and enhance the caller's understanding.
2. Using appropriate greetings and salutations: Begin the conversation with a polite and welcoming greeting, such as 'Good morning' or 'Thank you for calling [Practice Name].' This sets a positive tone right from the start.
3. Listening actively and attentively: Pay attention to the caller's needs, concerns, and questions. Providing undivided attention shows respect and demonstrates that their call is important.
4. Providing accurate and helpful information: Ensure that the information provided is accurate, relevant, and helpful to the caller's needs. Avoid making assumptions and always verify information before conveying it to the caller.

Overall, practicing these guidelines will help create a positive impression on the caller when answering a telephone in a healthcare practice.