Final answer:
The medical assistant should verify the front and back of the patient's insurance card.
Step-by-step explanation:
The medical assistant should verify the front and back of the patient's insurance card. This is done to ensure that the information on the card is accurate and up to date. Scanning, photocopying, or faxing the insurance card may be done for record-keeping purposes, but verification is necessary to confirm the benefits and coverage of the patient's insurance.