Final answer:
Yes, the NA should remain calm and lower the tone of her voice in certain situations.
Step-by-step explanation:
Yes, it is important for the NA (presumably an individual) to remain calm and lower the tone of her voice in certain situations. Maintaining composure and speaking softly can help diffuse tense situations and promote peaceful dialogue. For example, during a negotiation or conflict resolution process, using a calm and low tone of voice can help convey empathy and open up space for collaboration.