Final answer:
During training, participants should be trained to the task and tested to the standard. They would then be tested on their ability to apply these skills in a real-life scenario and meet the established service standards (the standard).
Step-by-step explanation:
When training participants, we must always train to the task and test to the standard.
This means that during the training process, participants should be trained in a way that prepares them to successfully complete the specified task or objective. Once the training is complete, participants should then be tested against a predetermined standard to assess their level of competence or mastery.
For example, in a customer service training program, participants may be trained on how to handle customer complaints and resolve issues effectively (the task).
They would then be tested on their ability to apply these skills in a real-life scenario and meet the established service standards (the standard).