Final answer:
To correct the situation where the General Ledger Cloud hierarchy versions are not available in the Essbase balances cube, check the hierarchy is published and perform a manual update or refresh in Essbase. If problems persist, examine user permissions, data management settings, and potential connectivity issues.
Step-by-step explanation:
When the versions of a tree hierarchy from the General Ledger Cloud are not available in the Essbase balances cube, you should verify if the hierarchies have been correctly updated and deployed to Essbase. The synchronization between General Ledger Cloud and Essbase can sometimes encounter issues, often due to configuration errors or system updates.
To correct the situation, you should ensure that the tree versions you expect to see are published and then initiate a manual update or refresh within the Essbase application to import the latest hierarchy structures. The process involves using specific tools and interfaces provided by the cloud service to manage metadata and synchronize data.
If issues persist after attempting to synchronize, additional troubleshooting steps may include checking user permissions, verifying data management settings, and looking into potential network or connectivity issues that could be impacting the transfer of tree hierarchy data to the Essbase balances cube.