Final answer:
Industries whose products are difficult to differentiate will want to keep using CRM as a major strategic focus in the future. So, the correct answer is option B.
Step-by-step explanation:
Customer Relationship Management (CRM) is an essential strategic focus for industries whose products are difficult to differentiate, such as industries with well-respected brand names that have been built up over many years. These industries rely on CRM to maintain customer loyalty and retention.
For example, luxury goods industries like fashion and automotive often have products that are difficult to differentiate, but their well-established reputation and brand name make CRM a vital strategy for their future success.
So, the correct answer is option B.