Question

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

A. Contact center
B. Web-based self-service
C. Call scripting
D. Website personalization

Answer 1

A contact center is where customer service representatives answer customer inquiries and respond to problems through various touchpoints.

Step-by-step explanation:

A. Contact center: A contact center is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints.

These touchpoints can include phone calls, emails, online chats, and social media interactions.