Final answer:
CRM analyzing technologies help organizations segment their customers and analyze their behavior to identify the best and worst customers.
Step-by-step explanation:
The segment that helps an organization categorize their customers into categories such as worst and best customers, and analyze why it happened, is CRM analyzing technologies. These technologies use data analytics tools to examine customer behavior, preferences, and spending patterns. By analyzing this data, organizations can identify their most valuable customers, understand their needs and preferences tailor their marketing and customer service strategies accordingly.