Final answer:
The term 'managing diversity' is commonly used to describe efforts to ensure fair treatment and value of diverse groups in organizations, distinct from but related to 'affirmative action' and 'inclusion'. Market forces can drive businesses to act in a less discriminatory fashion as they react to the needs of their diverse customers or labor markets.
Step-by-step explanation:
The term commonly used to refer to ways in which organizations seek to ensure that members of diverse groups are valued and treated fairly within organizations in all areas including hiring, compensation, performance evaluation, and customer service activities is managing diversity. This involves creating an environment where the differences among employees are recognized and valued. By effectively managing diversity, organizations can benefit from a variety of perspectives and experiences, leading to improved problem-solving and decision-making abilities.
Affirmative action is related but distinct, being active efforts by government or businesses that give special rights to minorities in hiring, promotion, or access to education to make up for past discrimination. An increasingly diverse workforce reflects broader societal changes, and as such, businesses must adapt their practices to remain competitive and equitable. Inclusion is another relevant term focusing on fostering an environment where all individuals are encouraged to participate fully.
Market forces may also encourage businesses to act less discriminatorily, as demonstrated in the scenarios provided. For instance, a local flower delivery business that services a diverse customer base may need to adapt its practices to stay profitable. An assembly line struggling to hire may be compelled to consider a more diverse applicant pool. Similarly, a home health care service provider may find that paying fair wages to all employees is necessary to maintain staff morale and client satisfaction.