Final answer:
Creating a case directly from an FAQ is not allowed. b) No, it is not allowed is correct answer.
Step-by-step explanation:
A Member may create a case directly from an FAQ.
The correct answer is option b) No, it is not allowed.
Creating a case directly from an FAQ is typically not permitted as it bypasses the designated channels for seeking assistance. Instead, it is advisable to follow the proper procedures for contacting customer support, who can provide appropriate guidance and address any issues or concerns.
The ability of a Member to create a case directly from an FAQ depends on the specific system or platform policies in place. Generally, this functionality is not standard and could vary; some systems may allow it while others may restrict it to administrators or customer support.
Without specific context, it’s difficult to give a definitive answer. However, if this is relating to a standard CRM system, the common practice would align with option 'b' where it is not typically allowed for a Member to create a case directly from an FAQ, and only certain users, such as administrators, would have this capability.