Final answer:
Employee empowerment is about giving frontline employees the ability and authority to solve problems immediately, enhancing customer service and operational efficiency. This approach values quick decision-making and proactive problem-solving, which is appreciated by employers and leads to better productivity and job satisfaction.
Step-by-step explanation:
Training and empowering frontline employees to solve a problem immediately is known as employee empowerment. This approach is about giving employees the responsibilities and freedom to manage situations, make decisions, and ensure the satisfaction of customers.
Effective training, according to a study by Arthur, Bennett, Edens, and Bell in 2003, covers several criteria including the immediate response of an employee to the training, and the ultimate results such as improved productivity. Employee empowerment therefore emphasizes skills such as making quick decisions, valuing human connections, and reducing frustration and anxiety among both employees and customers.