Final answer:
The service quality determinant that stands for ease of contact is Access (A). It is crucial for facilitating customer interaction with the business.
Step-by-step explanation:
The determinant of service quality that means approachability and ease of contact is A.access. This concept involves how easily customers can get in touch with the service provider, whether it's through physical proximity, website accessibility, or the ease of making phone contact. Providing easy access is essential for good service quality as it ensures customers can reach a business for assistance, inquiries, or to make transactions without unnecessary difficulty.